All Systems Operational

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Welcome to MyCase's home for real-time information on system performance. Here you will find live and historical data on system performance. If there are any interruptions in service, an update will be posted here.

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800-571-8062

Uptime over the past 90 days. View historical uptime.
MyCase Operational
90 days ago
99.41 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
MyCase eCheck Payments Operational
90 days ago
100.0 % uptime
Today
MyCase Credit Card Payments Operational
90 days ago
100.0 % uptime
Today
Recent Activity, History and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Document service offline
Resolved - This incident has been resolved and document functionality is back to normal for documents uploaded before or after the incident period. Documents uploaded during the service outage period may not load properly and need to be re-uploaded.
Apr 17, 05:33 PDT
Update - We are continuing to implement the fix for this issue.
Apr 16, 15:46 PDT
Update - The database update is 70% complete but based on current progress it is now estimated to finish later this evening. Our goal is to have normal functionality again by tomorrow morning. We thank you for your patience and will continue to provide updates as new information is available.
Apr 16, 09:53 PDT
Update - We are continuing to implement the fix for this issue.
Apr 16, 08:31 PDT
Update - The update is ongoing and based on the current rate of progress we estimate it will be completed by early Tuesday afternoon.
Apr 15, 21:42 PDT
Update - The update is in progress and will continue overnight to fix this issue
Apr 15, 14:30 PDT
Update - The identified solution will require an overnight database update so we expect to have this issue fully resolved by tomorrow morning.
We apologize for the inconvenience this may cause today and thank you for your patience as we work through this.
Apr 15, 13:16 PDT
Identified - New documents are failing to upload. Existing documents are still being returned as expected.
We have identified the issue and are working on a fix to the database to resolve it as soon as possible.
Apr 15, 12:25 PDT
Apr 16, 2024
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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