All Systems Operational

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Welcome to MyCase's home for real-time information on system performance. Here you will find live and historical data on system performance. If there are any interruptions in service, an update will be posted here.

Are you having issues that aren't appearing on this page? Please contact our Support Team:

support@mycase.com
800-571-8062

Uptime over the past 90 days. View historical uptime.
MyCase Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
MyCase eCheck Payments Operational
90 days ago
100.0 % uptime
Today
MyCase Credit Card Payments Operational
90 days ago
100.0 % uptime
Today
Recent Activity, History and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023
Uploading PDF Documents
Resolved - Thank you for your patience as our team worked to fix this issue. The incident has been resolved!
Jun 8, 09:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 08:22 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 8, 08:04 PDT
Investigating - We are aware of an issue regarding uploading PDF documents to MyCase. Our engineers are investigating this instance, and we will have an update released as soon as possible. Please note that some users have found success in adding PDF documents by selecting Add > Document rather than dragging and dropping.
Jun 8, 07:51 PDT
Jun 7, 2023

No incidents reported.

Jun 6, 2023
MyCase Mailbox Degraded Performance
Resolved - This incident has been resolved and all systems are operational
Jun 6, 16:15 PDT
Monitoring - Nylas has rebuilt a key component of their infrastructure to try to mitigate the current issue. They are slowly routing traffic to it and that appears to be resolving the performance problems. We will continue monitoring and provide more updates if anything changes.
Jun 6, 14:14 PDT
Update - Nylas is still working on bringing its API service back up to resolve the performance issues. Please visit the Nylas status page for the latest updates: status.nylas.com

Thank you for your continued patience.
Jun 6, 12:06 PDT
Identified - MyCase Mailbox is currently experiencing degraded performance caused by a service interruption with our third-party service, Nylas. Please visit their status page for more details as they work to resolve this incident as quickly as possible: status.nylas.com/

Thank you for your patience; we will post any updates here as soon as we have them.
Jun 6, 11:13 PDT
Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

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