All Systems Operational

About This Site

Welcome to MyCase's home for real-time information on system performance. Here you will find live and historical data on system performance. If there are any interruptions in service, an update will be posted here.

Are you having issues that aren't appearing on this page? Please contact our Support Team:

support@mycase.com
800-571-8062

MyCase Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
99.79 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
MyCase eCheck Payments Operational
90 days ago
100.0 % uptime
Today
MyCase Credit Card Payments Operational
90 days ago
100.0 % uptime
Today
Recent Activity, History and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 18:37 PST
Monitoring - Our MyCase Mailbox service provider, Nylas, has updated their status page (https://status.nylas.com) to reflect the deployment of a fix for the ongoing authentication issues. We continue to be in contact with this provider to monitor the impact of the release.
Feb 2, 15:54 PST
Identified - We are still seeing some instances of degraded performance for the MyCase Mailbox feature. Our service provider, Nylas, has updated their status page (https://status.nylas.com) to reflect this. We continue to be in contact with this provider to expedite a fix and fully restore MyCase Mailbox functionality.
Feb 2, 11:48 PST
Monitoring - Our Mailbox service provider, Nylas, has recommended reauthenticating the Mailbox feature in MyCase to help resolve this issue. Please follow the steps below if you have continued to experience syncing issues between MyCase Mailbox and your email provider.

Login to MyCase and navigate to Settings > Integrations & Apps.
Locate the Mailbox tile, and select Remove underneath.
Once removed, refresh the tab and select Setup underneath the Mailbox tile to login to your email.

Feb 2, 07:46 PST
Identified - Our service provider, Nylas, which facilitates the syncing of emails to MyCase is experiencing connection issues. We are in contact with this provider to expedite a fix and fully restore MyCase Mailbox functionality.
Feb 1, 17:14 PST
Feb 1, 2023
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.