Degraded Performance with MyCase Search

Incident Report for MyCase - Public

Resolved

This incident has been resolved.

Posted Mar 19, 2024 - 16:40 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 19, 2024 - 13:54 PDT

Identified

The issue has been identified and several fixes are being implemented. Users should see some improvement as we continue to resolve.

Posted Mar 19, 2024 - 13:26 PDT

Update

We are continuing to investigate this issue.

Posted Mar 19, 2024 - 13:11 PDT

Investigating

MyCase is currently experiencing degraded performance of the Search feature resulting in slowness. Our Development Team is aware of this issue and working as quickly as possible to resolve it.

Posted Mar 19, 2024 - 12:38 PDT

This incident affected: MyCase.