Degraded Search Feature Performance

Incident Report for MyCase - Public

Resolved

This incident has been resolved.

Posted Sep 03, 2025 - 12:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2025 - 11:45 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 03, 2025 - 11:01 PDT

Investigating

MyCase is currently experiencing degraded performance of the Search feature for some users. Our Development Team is aware of this issue and working as quickly as possible to resolve it.

Please check back on this page, and we will provide an update shortly.

Posted Sep 03, 2025 - 10:54 PDT

This incident affected: MyCase.